Shipping and Returns


Most items are despatched from Cornwall in the UK, the only exception to this are the Ervocom Flags which get despatched from Switzerland

As most items are despatched from the UK, which at the time of publishing is within the EU, meaning that no import duty will be payable, providing you live within the EU.  Other worldwide destinations may be liable for import duty.

UK customers:

All items (Except Ervocom Flags) are sent using Royal Mail first class postage, meaning that you should receive your item the next day from the day of despatch, only exception are Sundays and Bank Holidays

Non UK customers:

Most destinations in Europe take around 4-5 days from date of despatch to arrive. We send everything using standard air mail, unless you specify a tracked delivery, in which case we use the international signed for service (where available).  Other worldwide destinations can take anywhere between 7-14 days to arrive


If for whatever reason you are not happy with your purchase from Refsworld UK, please get in touch and we can arrange a replacement or refund with no fuss.  Simply return your item to us and let us take care of the rest